Privacy Policy

Our contact details

Name: Mortgage Studio Ltd
Address: 23 Richmond Road, Worthing, West Sussex, BN11 1PN
Phone: 01903 337 077
Email: info@mortgage-studio.co.uk
Website: www.mortgage-studio.co.uk
Privacy notice completed: 27 August 2026

The type of personal information we collect

We currently collect and process the following information:

  • Personal identifiers, contacts and characteristics, for example your name and contact details.
  • Financial information, including information required for the purpose of combating fraud and money laundering.
  • Health and medical information, for the purpose of providing insurance advice.
  • Property information, for the purpose of mortgage underwriting.
  • Credit reference information.
  • Information collected through our website and cookies.

How we get your personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • Mortgage advice, assessment, qualification and underwriting.
  • Insurance advice, assessment, qualification and underwriting.

This information is collected on a contractual basis to assist us with providing you with a mortgage and protection advice service.

In order to validate your identity and/or residential address, we may carry out what is known as an Enquiry Search with a credit reference agency. This will leave what is often referred to as a “soft footprint” on your credit file. This is not visible to lenders and does not impact your credit score.

We may also receive personal information indirectly from the following sources:

  • Lenders – who may provide us with information necessary to assist in providing advice, establishing a lending product or the ongoing servicing of our customers.
  • Insurers – who may provide us with information necessary to assist in providing advice, establishing an insurance product or the ongoing servicing of our customers.

We use the information you provide in order to provide you with mortgage and/or insurance advice.

Who we may share your information with

We may share your information with:

  • Lenders – the specific lenders approached will be disclosed to you during the advice process.
  • Insurance companies – the specific insurers approached will be disclosed to you during the advice process.
  • The Financial Conduct Authority, for regulatory purposes.
  • The Information Commissioner’s Office, where required.
  • The National Crime Agency and other law-enforcement bodies, where required by law.
  • Customer Relationship Management and product-sourcing systems used for the day-to-day processing of your data.

Lawful basis for processing your information

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

  • We have a contractual obligation.
  • We have a legal obligation.
  • We have a legitimate interest.

How we store your personal information

Your information is securely stored in electronic format using our customer relationship management system. We also make use of product-sourcing technology as part of the mortgage and protection advice process.

We keep personal information for as long as is necessary to fulfil our regulatory and legal responsibilities. This means that we will retain your information for as long as you are legally able to file a complaint, or for as long as we have a legal obligation to retain it under Anti-Money Laundering legislation. Once the applicable retention period has expired, your information will be securely and permanently deleted from our files.

Your data protection rights

Under data protection law, you have certain rights, including:

  • Your right of access – you have the right to ask us for copies of your personal information.
  • Your right to rectification – you have the right to ask us to rectify personal information you think is inaccurate and to complete information you think is incomplete.
  • Your right to erasure – you have the right to ask us to erase your personal information in certain circumstances.
  • Your right to restriction of processing – you have the right to ask us to restrict the processing of your personal information in certain circumstances.
  • Your right to object to processing – you have the right to object to the processing of your personal information in certain circumstances.
  • Your right to data portability – you have the right to ask that we transfer personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at dpo@therightmortgage.co.uk if you wish to make a data protection request.

How to complain

You can complain to the Information Commissioner’s Office (ICO) if you are unhappy with how we have used your data.

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline: 0303 123 1113
Website: www.ico.org.uk